How can we help?

On your own phone only. We do not have an account system and cannot see your documents.

On the old phone make an encrypted backup in the app (Profile, then Backup) and save it somewhere you can reach, such as your own cloud storage. On the new phone install the app and restore the backup with your passphrase. Without the passphrase nobody can open the backup, including us.

No, because we never receive them. If you made a backup earlier you can restore it on a new phone. This is why we suggest making a backup after you add important documents.

Purchases are handled by Google Play or the Apple App Store. Cancel or request a refund in your store account under subscriptions or purchases.

Please tell us. Use Feedback in the app or write to the support address with the name of the card or checklist item. Rules change, so always confirm with the original regulation, your company and your flag State.